Frequently Asked Questions
How long will my order take?
Allow 1–2 business days for A & E Bowery Lighting to pick and pack and 3–7 business days with the carrier, the tracking number following by email once the label is scanned.
How much is shipping?
A & E Bowery Lighting ships free once an order reaches $99.00, and below that the rate is a flat $11.95 whatever the box weighs.
Do you ship outside the United States?
Not at the moment — A & E Bowery Lighting delivers inside the United States only.
Can I collect my order from the shop?
A & E Bowery Lighting posts web orders and does not reserve them for pickup, so buying in person means the counter at 131 Bowery, New York, NY 10002, United States, open Mon-Fri: 10:00 AM-6:00 PM | Sat: 10:30 AM-5:30 PM | Sun: Closed.
What can I pay with?
Checkout at A & E Bowery Lighting accepts cards plus Afterpay, Klarna and WeChat Pay, all handled on the provider’s own PCI DSS compliant form.
Can I return something?
Unused goods go back to A & E Bowery Lighting within 30 days of delivery, in the packaging they arrived in; our error means our postage. Read the Refund and Returns Policy page for how A & E Bowery Lighting handles it.
How fast are refunds?
Once the return reaches A & E Bowery Lighting, the refund goes out within within 5 to 10 business days after we receive the returned item to the card or account that paid.
Can I cancel an order?
Cancel before A & E Bowery Lighting picks the order, which is roughly a twelve-hour window on a working day, because once it is packed it becomes a return instead.
Is my payment secure?
The card form at A & E Bowery Lighting belongs to the payment provider, so no card number is stored on this website.
How do I reach a person?
Write to service@bowerylights.shop for a reply within 1 business day; the counter number is +1 212-219-3888.
Still stuck?
A and E Bowery Lighting
131 Bowery, New York, NY 10002, United States
Phone: +1 212-219-3888
Email: service@bowerylights.shop
Hours: Mon-Fri: 10:00 AM-6:00 PM | Sat: 10:30 AM-5:30 PM | Sun: Closed