Refund and Returns Policy
We take returns within 30 days of delivery on most products. This page sets out the rules and how to start one.
How to return something
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Email us
Write to service@bowerylights.shop while the 30-day window is open, with the order number and the item you are returning.
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Wait for instructions
We come back to you within one business day with the return address and any item-specific detail.
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Send it back
Return it in its original packaging to the address we confirm, and keep evidence of posting.
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Refund
After arrival and a condition check, we credit the original payment method within 5 to 10 business days.
Condition we can accept
We need the item unused and in its original packaging to accept a return. Used, opened or modified goods cannot be resold and are excluded.
Who pays for the return
You pay return shipping on items you simply do not want. We pay it, and refund your original delivery charge, when the item was faulty, damaged or not what you ordered.
Items we cannot take back
- Anything used or unsealed, because it can no longer be sold as new.
- Returns raised after 30 days have passed since delivery.
- Items arriving back incomplete, or separated from their original packaging.
Faulty or wrong item
If we sent the wrong item or it failed on arrival, the rules above do not bite. Email service@bowerylights.shop and we pay for the return and refund your delivery.
Refund process
Email service@bowerylights.shop quoting your order number. Return instructions come back within one business day. Once the item is received and inspected, the refund is made to the original payment method within 5 to 10 business days.